10311 Orangewood Boulevard Suite B, Orlando, FL 32821
Capacity: 14 Passenger Luggage: 14
Late-model Mercedes-Benz Sprinter
Comfortable bench seating
Executive tinted windows
Ample headroom and legroom
Ideal for airport/port transportation and dinearounds
I scheduled my tour of the city with the company a month in advance with the resort I was staying. I received confirmation everything was go. A month later, my wife and I had a wonderful day and evening celebrating our 16 anniversary. My wife had a nice dress and high heels. It was raining off and on outside. I told her let finish our meal (resort restaurant) and head out. She ask are we walking around somewhere; do I need to change my shoes. I told her no you do not need change your shoes and just wait and see.
The car and the driver arrives while my wife and I wait in front of the resort. The fact the car was a limo which I did not request, it took me a couple minutes before I asked the driver was he waiting for me. He was waiting for me and based on the information he received, he expected 15 people. I explained to him it was just me and the wife and I was not expecting a limo. He ask what do I want to do. I look at him puzzled and explain to him I want to tour the city. He explained that he that Orlando was not that type of city to tour so he recommended taking us to City Walk. Not really familiar with City Walk and the driver for some reason cannot drive us around the city, I said sure. The driver drove for about 20 minutes to City Walk and dropped us off. He gave us his phone number to call him to pick us up. My wife in her high heels and I spent about 2 hours at City Walk. We called the driver to pick us up and it took him 20 minutes to arrive while we waited in the rain at a bus stop. 20 minutes ride back to the hotel and the driver dropped us off.
The next working day for Karen, my concierge, I called her and let her know I was not happy with the service and explained to her what happened. She called the company and they told her they will give a significant discount. 45 days later, I was billed for $528 which was not a discount. I called Karen back to let her know I was charged. She fought the issue for me as well I fought the issue. The company offered a 10% discount for inconvenience. I told them to keep the 10% because I do not want the company to think I was satisfied. I would like people know that the company does not value customers.
Update: Destination MCO has resolved our credit card issue; upon further investigation on both sides, another company that showed up as "Destination MC" on my credit card statement was behind the additional charge. I had indicated in my earlier review that I would have given Destination MCO a higher review had this credit card issue not occurred, so I'll stand by my word and give a 2nd star. I will note that Destination MCO sent me a courteous e-mail reminding me to update the review following resolution of the credit card issue, but then suggested that I "update or remove" my initial review. Given that the credit card issue was relatively minor compared to the horrible experience we had upon arriving in Orlando, I don't see any basis for being asked to remove my review.
A LITTLE HISTORY The Cadillac Escalade is a full-size luxury SUV engineered and manufactured by Cadillac. It was Cadillac’s first major entry into the popular SUV market. The Escalade was introduced for the 1999 model year in response to German and Japanesecompetitors and to Ford’s 1998 release of the Lincoln Navigator. The Escalade project went into production only ten months after it was approved. The Escalade is built in Arlington, Texas. The name Escalade refers to a siege warfare tactic of scaling defensive walls or ramparts with the aid of ladders or siege towers. The 1999 Escalade was identical to the 1999 GMC Denali, but was redesigned for the 2002 model year to make its appearance fall more in line with Cadillac’s “art and science” design theme. Escalade production went on hiatus for the 2001 model year. The Escalade ESV (based on the Chevrolet Suburban) and its former sibling the Escalade EXT (based on the Avalanche sport utility truck) were made in Silao, Mexico, before the 2007 redesign; the new Escalade ESV is sourced from Arlington, Texas. As of 2015, the Cadillac Escalade is available in every country that Cadillac is available in, except Israel. The Escalade ESV version is available in the United States, Canada, Mexico, and the Middle East. It is Cadillac’s largest luxury oriented, passenger and load carrying vehicle which was previously served by the Cadillac Commercial Chassis. SERVICE OFFERED IN THIS VEHICLE Point to point service Airport transfers Dedicated chauffeur service Nightlife service 6-7 passengers Large Luggage Capacity Heated Seats Black Leather Interior On Board Wi-fi Phone Chargers Complimentary Water & Newspaper
Wine/Champagne chiller with overboard drains Lighted Igloo ice compartments with overboard drains Floor and overhead air systems with fully circulating high volume blower Dedicated rear air conditioning unit with air return Second air conditioning evaporator in the rear compartment (Extreme Air Conditioning) Rear heat unit for climate control 12 volt power port for clients devices Rear accent lighting with overhead controls Illuminated rear controls AM/FM stereo with single CD player DVD player 27'' flat screen TV in front 6'' flat screen TV in the VIP area Dual battery / dual alternator system Factory lights for forward and rare facing seats Insulated passenger compartment for temperature and sound Custom two-sided rear floor mat Tinted windows in the rear compartment Slimline vinyl top Single solid divider panel for privacy Mirrored ceiling with multicolor fiber optic star lights and neon Mirrored console with multicolor fiber optic star lights Fiber optic drink rack lighting Mirrored divider panel with multicolor fiber optic star lights Genuine leather seating Three LED style coach lights per pillar
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in Orlando, FL
in Orlando, FL
in Orlando, FL
in Orlando, FL
in Orlando, FL
in Orlando, FL
in Orlando, FL
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