Destination MCO Write a review

10311 Orangewood Boulevard Suite B, Orlando, FL 32821
+1 (407) 422-2522

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Lynn R. February 24, 2016

Update: Destination MCO has resolved our credit card issue; upon further investigation on both sides, another company that showed up as "Destination MC" on my credit card statement was behind the additional charge. I had indicated in my earlier review that I would have given Destination MCO a higher review had this credit card issue not occurred, so I'll stand by my word and give a 2nd star. I will note that Destination MCO sent me a courteous e-mail reminding me to update the review following resolution of the credit card issue, but then suggested that I "update or remove" my initial review. Given that the credit card issue was relatively minor compared to the horrible experience we had upon arriving in Orlando, I don't see any basis for being asked to remove my review.

Lee B. October 21, 2015

I scheduled my tour of the city with the company a month in advance with the resort I was staying. I received confirmation everything was go. A month later, my wife and I had a wonderful day and evening celebrating our 16 anniversary. My wife had a nice dress and high heels. It was raining off and on outside. I told her let finish our meal (resort restaurant) and head out. She ask are we walking around somewhere; do I need to change my shoes. I told her no you do not need change your shoes and just wait and see.
The car and the driver arrives while my wife and I wait in front of the resort. The fact the car was a limo which I did not request, it took me a couple minutes before I asked the driver was he waiting for me. He was waiting for me and based on the information he received, he expected 15 people. I explained to him it was just me and the wife and I was not expecting a limo. He ask what do I want to do. I look at him puzzled and explain to him I want to tour the city. He explained that he that Orlando was not that type of city to tour so he recommended taking us to City Walk. Not really familiar with City Walk and the driver for some reason cannot drive us around the city, I said sure. The driver drove for about 20 minutes to City Walk and dropped us off. He gave us his phone number to call him to pick us up. My wife in her high heels and I spent about 2 hours at City Walk. We called the driver to pick us up and it took him 20 minutes to arrive while we waited in the rain at a bus stop. 20 minutes ride back to the hotel and the driver dropped us off.
The next working day for Karen, my concierge, I called her and let her know I was not happy with the service and explained to her what happened. She called the company and they told her they will give a significant discount. 45 days later, I was billed for $528 which was not a discount. I called Karen back to let her know I was charged. She fought the issue for me as well I fought the issue. The company offered a 10% discount for inconvenience. I told them to keep the 10% because I do not want the company to think I was satisfied. I would like people know that the company does not value customers.

About Company

Destination MCO is an award-winning Orlando limo and car service company that has earned the trust of some of the most demanding business travelers, hotel executives, meeting planners, and travel agents around the world. Whether you are in Orlando for business or pleasure, you can rely on Destination MCO

Fleet

Late Model Cadillac Sedan

Capacity: 3 Passenger Luggage: 3 Late-model Cadillac Leather Seats Executive tinted windows Passenger-accessible comfort controls Ample legroom

Cities:
Orlando, FL

Lincoln Luxury Sedan

Capacity: 3 Passenger Luggage: 3 Lincoln luxury sedan Leather Seats Executive tinted windows Passenger-accessible comfort controls Ample legroom

Cities:
Orlando, FL

Chevrolet Suburban SUV

Capacity: 6 Passengers Luggage: 8 Captain or Bench leather seating options Executive tinted windows Passenger-accessible comfort controls Ample luggage room

Cities:
Orlando, FL

Cadillac Escalade SUV

Capacity: 6 Passengers Luggage: 8 Captain or Bench leather seating options Executive tinted windows Passenger-accessible comfort controls Ample luggage room

Cities:
Orlando, FL

Executive Mercedes-Benz Sprinter

Capacity: 14 Passenger Luggage: 14 Late-model Mercedes-Benz Sprinter Comfortable bench seating Executive tinted windows Ample headroom and legroom Ideal for airport/port transportation and dinearounds

Cities:
Orlando, FL

Luxury Mercedes-Benz Sprinter

Capacity: 8 Passenger Luggage: 8 Late-model Mercedes-Benz Sprinter Custom Captain's Chair seating Executive tinted windows Ample headroom and legroom Ideal for airport/port transportation

Cities:
Orlando, FL

Luxury Mercedes Benz Sprinter - XL

Capacity: 17 Passenger Luggage: 12 Late-model Mercedes-Benz Sprinter Custom Captain's Chair seating Executive tinted windows Ample headroom and legroom Ideal for dinearounds and VIP services

Cities:
Orlando, FL

Luxury Minibus

Capacity: 38 Passenger Luggage: 35 Late-model, custom-made Grech Bus Executive leather seating Center aisle access Ideal for large group events, dinearound, and VIP services

Cities:
Orlando, FL

Stretch Limousine

  • 16
  • 10

Ample headroom and legroom Ideal for special occasions and nights on the town

Cities:
Orlando, FL

Other Related Vehicles

Getting the limousine package is usually a better way to go. Most deals include gratuity (tips), bottle of champagne, water and sign. Also, meet-and-greet for transfers, parking fees and tolls, if any. You can choose a limousine package from the following categories: Prom, City Tour, Graduation and so on..

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