Port of New Orleans Pl, New Orleans, LA 70130, USA
+1 (504) 252-0152
Terrible!!! Really bad customer service! My fiancé and I called them on Saturday and spoke to a girl. We told her that we wanted to book an 8 passenger limo for 2 hours for a wedding. We went over where this was taking place and where the drop offs would be so she was well aware of the city. She quoted us a reasonable price and let us know that in order to book we would need to fill out a form and pay half the total. We said we would come on Monday and she told us to come at 3.
On the Monday my fiancé called them to reconfirm. They told him that the girl had misquoted him and told him it would be an extra $100. A conversation took place for 30 minutes involving different people coming on the phone. After this they agreed to do it for the original price they had "misquoted" us and told us to drive over and do the paperwork.
When he got there and started the paperwork another guy got involved and said that they couldn't do this. Waste of time. Bad attitudes. Wouldn't use if they were free.
All in all they did us a favor as another company has given us a cheaper quote than these idiots and they seem to understand customer service and professionalism.
I booked Riverbend for my wedding and they were phenomenal! We had constant communication and were given the best experience! I will highly recommend them to anyone needing limousine services and will definitely be booking them again if I ever need!
The customer service exceeded my expectations!
Driver was waiting for us upon arrival to airport. Quick and efficient service. More inexpensive than other competitors we tried and not much more than the three uber vehicles our party would have required. Highly recommend.
A 50th birthday trip for 8 girls flying in NoLa used Riverbend. Our driver "Roger" met us at baggage claim with a Happy Birthday sign! We walked a short bit to the parking garage where the Limo was parked. The Limo was stocked with anything you wanted to drink! We started the party with music and champagne! Our driver was not in a rush. He wanted us to sit back and enjoy our ride! He also stopped at the grocery store so that we could run in and pick up some items for our VRBO. What a g
I recently used Alert Transportation for a group trip to New Orleans and Carnival cruise to Cozumel Mexico. I hired the 25 passenger min-bus for our three transfers (airport, cruise port, airport) and added a city tour for our group of 18 travelers. Each experience with this company was FIRST CLASS!! Our three drivers were very timely and extremely professional. My group had children, adults and a person with mobility issues and Alert handled us exceptionally on each transfer. We also scheduled a 3-hour city tour upon our return to New Orleans prior to our transfer to the airport. Gary, our driver and tour guide was exceptional! His knowledge of New Orleans history (to include Hurricane Katrina facts) was amazing. Then entire experience from scheduling to our final drop-off at the airport was flawless!! I would use them again and again without hesitation. HIGHLY RECOMMENDED!!!
Riverbend Limousine & Tours is established and managed by its two co-founders, husband and wife team, Lloyd and Melissa Runyan. With Lloyd’s experience as a successful professional chauffeur and with Melissa’s business management skills they make a dynamic team.
Lloyd’s insight of handling clients of all backgrounds has built a client base that appreciates his sensitivity to their individual needs. From high profile executives, VIPs, local professionals, a variety of hotel sales teams, wedding parties, event planners, celebrities and catering to tourists of the great city of New Orleans. Mr. Runyan’s ability to put people at ease in the confinements of a vehicle is very important to him and to his team of professional chauffeurs. Many years of sales, administrating and working along with people has become a strong attribute to building Riverbend Limousine & Tours.
Melissa is an equally seasoned manager having served as Senior Project Manager in Design & Construction at Capital One Bank for over 10 years as well as serving as Business Manager for an established family business. Her experience with working with people to help them getting “business taken care of” gives Riverbend Limousine & Tours client’s solidarity with all business transactions and detailed planning.
Lloyd and Melissa continually patron the City of New Orleans, trying new restaurants and attending festivals, so they can share their experiences with their clients. As in their own words, “It is our goal to keep our finger on the pulse of New Orleans and become the best ambassadors to the city that we can be.”
Our luxury utility vehicles offer extra space and comfort for your ride.
Cities:
New Orleans, LA
Our stretch limousines are the perfect vehicle for weddings, parties, and any other special event.
Cities:
New Orleans, LA
Vans and Mini Coaches can be arranged for your larger groups to have a great time and get to your events easily.
Cities:
New Orleans, LA
Our luxury sedans can be arranged for any of your airport transportation or corporate charters.
Cities:
New Orleans, LA
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Getting the limousine package is usually a better way to go. Most deals include gratuity (tips), bottle of champagne, water and sign. Also, meet-and-greet for transfers, parking fees and tolls, if any. You can choose a limousine package from the following categories: Concert, Graduation, Sporting Event and so on..
Riverbend Charters, LLC offers pick-up and drop-off services in the following airports in New Orleans, LA:
December 04 , 2017
New Orleans is a metropolitan city at the state of Louisiana and one of the major port cities in the United States of America. Visit the city hassle-free riding a black car limousine.
Read MoreApril 25 , 2017
New Orleans has gone through a lot over the years. Despite the devastation brought about by hurricane Katrina in 2005, locals were able to revive the city and transform it to what it is now.
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