by Tracy G.
June 20, 2016 at 6:07 PM
Would never recommend this service. I booked a limo to surprise my son and new daughter in law to bring them to the airport the morning after their wedding to go on their honeymoon. The driver NEVER showed up!!!! Thank goodness we were at the same hotel and were able to get them there to barely make their flight out. I called as soon as they opened but no answer and no call back - so unprofessional!!!! I did receive an email stating the driver overslept and they did not charge my card and they were sorry for the inconvenience.... Seriously??? I was so very disappointed for them. Please do not use them!
by Bill T.
June 11, 2014 at 6:06 PM
If you look up "Customer Service" in the dictionary, there should be a picture of Ken from AM-PM Tours.
My wife and I planned a long weekend to visit my parents in Cocoa Beach, FL in Feb 2014. The night before we were to depart, a huge snowstorm hit DC and our flight was cancelled. I was able to get the wife out on an early flight the next day and I had to take a later flight.
I talked with Ken about the situation on the phone to give him updates. He already knew as he was proactively monitoring our flight statuses.
He had to make 2 round trips within hours of each other from Orlando to Cocoa Beach, and his attitude was great!
To add another wrinkle, my sister was coming in the next day. We asked if he can pick her up as well. He was more than happy to go back and pick her up in Orlando and bring her to Cocoa.
He also took us back to Orlando Airport separately. All in all, he had to make 4.5 round trips from Orlando to Cocoa and he made ourselves feel welcomed!
The car was pristine. Cold water was waiting for us on all of our trips.
Conversation was excellent as well. Ken can either talk with you until your hearts content (our trip to Cocoa), or leave you be if you wish (our trip back home..had to nap).
I am looking forward to using AM PM Tours again next year for our trip to Fl. and I highly recommend them.