I booked Acclaim Luxury Transportation for my recent trip to Los Angeles. I called about a week out from my trip and spent about 20 minutes on the phone with the guy on the other end. My pick up and drop off times were around 6:00am, so I understood that there was an extra charge for an early time. I even paid extra for the driver to meet me at baggage claim.
I was charged $151.00 RT from my house to MCO, including all extra charges for hours and pick up at baggage claim. The charge came through right away. I was advised that I would get an e-mail confirming the reservation about 24 hours prior to the pick up. I never received the e-mail, so I called the number and they couldn't find my reservation. The gentleman on the phone assisted me and assured me that someone would be picking me up. The man personally picked me up in the car and told me that he would look into what happened to my reservation.
I was frustrated because the funds had come out of my credit card. If I never called them, I would have probably have been late for my flight and then would have had to fight the credit card transaction.
On the return end from MCO, I received a phone call from the driver to meet him outside. I had specifically paid extra to have the driver meet me at baggage claim, but now I had to find him and walk to his car. I found the driver and when he went to pick up the luggage, I told him that he needed to be very careful with the smaller luggage - it's fragile and there is something breakable in there. He carefully placed it in the trunk of the car. Then, he went to toss the bigger luggage on top of the luggage that I just told him that was fragile. I had to be short with him to not do that because clearly he didn't listen to my request. The guy was rude the entire way home. I wasn't not feeling well when I got home, otherwise, I would have complained about it.
The only reason this review got 2 stars is because of the guy that fixed the problem after my reservation somehow vanished. However, three problems that I have with this company:
1) No one has ever followed up to explain what happened to my reservation in the first place. They were quick to take my money, but I was nowhere in the system.
2) I paid for services that I did not received (specifically, the extra charge for pick up in baggage)
3) The rudeness of the driver.
In the future, I would probably return to Star Transportation.
They pick up my daughter from Orlando Florida airport and drove her 100 mikes to Ocala Florida for a horse event. They picked her back up on Sunday and were right on time to take her to the airport. Get driver and their service was awesome.
I highly recommend this service. It was very safe for my daughter.
Thank you
These cars come in BLACK and WHITE. They can accomodate 2-10 passengers in style and comfort. Each limousine is equipped with flat Screen TVs, AM/FM/CD, DVD, mirrors, fiberoptic interior and a complete refreshment center.
Cities:
Orlando, FL
ESCALADE SUV LIMO Up to 14 Passengers Leather Interior's Flat Screen TV's Fiber Optic, Neon, Laser & Strobe Lighting DVD & CD Player Wet Bar & Privacy Partition Passenger Controls starting $115 /hr
Cities:
Las Vegas, NV
TV, Stereo, bar, mood lights and all the extras.
Cities:
Columbus, OH
The Cadillac Escalade ESV Platinum Edition defines luxury and sets the standard for Charleston Limo Services. The Captain’s Chairs with 3rd row seating and Limo Tinted Windows are ideal for executives, groups, and large families. Nothing pronounces your arrival more than Escalade!
Cities:
Charleston, SC
CHAUFFEUR SERVICE SUV SUBURBAN FULLY LOADED. Chauffeur Service SUV s Suburban fully loaded – Corporate Events, Proms, Dinner or a Night out on the Town. FEATURES- All Black Exterior with 22″ Chrome Wheels, Black and Tan Interior with wood grain. DVD flip down TV , CD, Bose sound (THIS SUV WILL HOLD 7 ADULTS) If you want the ease of a sedan but need a bit more space for luggage, leg room, or have a party bigger than 3, try our chauffeured SUV s from the transportation experts at Transportation Solutions Transportation Solutions is your dedicated large group transportation service. From airport shuttle services, to corporate event transportation , we will create a customized transportation package that meets and exceeds your needs! Whether your group is 1 or 200,Ballantyne Limo Service will handle all of your event’s transportation logistics so you won’t have to worry! With your customized group transportation package, you’ll receive all of the services you need to ensure reliable, expedient, and comfortable transportation! Reliable Transportation Ballantyne Limo expert transportation coordinators use your REP requirements to create a custom package for your event. This ensures all of your needs are met. Ballantyne Limo have been providing reliable large group transportation services since 2005 for events including Conferences, Conventions, Expos, Trade Shows and more! No event is too large or too small for our reliable and experienced transportation services!
This vehicle is used for the following tours & packages:
Prom Limo Packages, Wedding Transportation 4 Hour Charlotte Packages, Wedding Transportation 6 Hour Charlotte Package
Cities:
Charlotte, NC
No Hidden Fees, Service Charge Included
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in Orlando, FL
in Orlando, FL
in Orlando, FL
in Orlando, FL
in Orlando, FL
in Orlando, FL
in Orlando, FL
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