Custom Limousine Inc

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Aileen A. July 30, 2017

DO NOT MAKE THIS MISTAKE. I made a reservation with them for a trolley 4 months before my big day in May. As I was getting ready for my rehearsal dinner they called to tell me the Trolley broke down and they would be using a party bus instead. They framed it as an "upgrade" and acted as though I was getting a favor that they weren't charging me extra. I wasn't please but I could deal. However,, after my ceremony the bus was supposed to be right out front to pick the wedding party up to take pictures. The bus was no where to be found. My wedding coordinator tried to get someone on the phone and after 25 minutes she got the driver on the phone and he was about 15 minutes away. Putting us about 45 minutes behind the schedule. The driver was not familiar with any of the places we wanted to take pictures. We had to rush through our wedding photos in order to get back to our guests. When we got back to the venue we were obviously later than our reservation since the driver was late. The company charged us an overage fee for this. When I called to get a refund for the whole service they told me a owner would call me soon to talk about a refund. Two months later, and I haven't been called. We paid $1200 for about 1 HR of terrible service. On top of it I will now never have all of the pictures I wanted of my wedding. DO NOT GIVE THEM A PENNY!

Andrew F. June 6, 2007

Trolly broke down during our wedding forcing older guests to stand out in the sun (90+ degrees) until other means of transportation could be arranged. This caused the wedding party to miss out on their scheduled pictures. Not to mention, the trolly driver and mechanic were both huge assholes to deal with.

We've tried reaching out multiple times to get our money back but they will not return our calls. DO NOT USE THIS COMPANY!

This service is so poor we will be filing a complaint with the Better Business Bureau, it's honestly pathetic how poorly they treat you as a customer.

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