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Update: Destination MCO has resolved our credit card issue; upon further investigation on both sides, another company that showed up as "Destination MC" on my credit card statement was behind the additional charge. I had indicated in my earlier review that I would have given Destination MCO a higher review had this credit card issue not occurred, so I'll stand by my word and give a 2nd star. I will note that Destination MCO sent me a courteous e-mail reminding me to update the review following resolution of the credit card issue, but then suggested that I "update or remove" my initial review. Given that the credit card issue was relatively minor compared to the horrible experience we had upon arriving in Orlando, I don't see any basis for being asked to remove my review.
I scheduled my tour of the city with the company a month in advance with the resort I was staying. I received confirmation everything was go. A month later, my wife and I had a wonderful day and evening celebrating our 16 anniversary. My wife had a nice dress and high heels. It was raining off and on outside. I told her let finish our meal (resort restaurant) and head out. She ask are we walking around somewhere; do I need to change my shoes. I told her no you do not need change your shoes and just wait and see.
The car and the driver arrives while my wife and I wait in front of the resort. The fact the car was a limo which I did not request, it took me a couple minutes before I asked the driver was he waiting for me. He was waiting for me and based on the information he received, he expected 15 people. I explained to him it was just me and the wife and I was not expecting a limo. He ask what do I want to do. I look at him puzzled and explain to him I want to tour the city. He explained that he that Orlando was not that type of city to tour so he recommended taking us to City Walk. Not really familiar with City Walk and the driver for some reason cannot drive us around the city, I said sure. The driver drove for about 20 minutes to City Walk and dropped us off. He gave us his phone number to call him to pick us up. My wife in her high heels and I spent about 2 hours at City Walk. We called the driver to pick us up and it took him 20 minutes to arrive while we waited in the rain at a bus stop. 20 minutes ride back to the hotel and the driver dropped us off.
The next working day for Karen, my concierge, I called her and let her know I was not happy with the service and explained to her what happened. She called the company and they told her they will give a significant discount. 45 days later, I was billed for $528 which was not a discount. I called Karen back to let her know I was charged. She fought the issue for me as well I fought the issue. The company offered a 10% discount for inconvenience. I told them to keep the 10% because I do not want the company to think I was satisfied. I would like people know that the company does not value customers.
Our 24 and 28 Passenger Mini Buses are ideal for family reunions, wedding groups and conventions. These feature ample luggage space, overhead compartments and an on-board P.A. system.
Cities:
Orlando, FL
SEATING CAPACITY Comfortable: 16 Passengers | Maximum: 20 passengers This H2 Hummer limousine is the ultimate in luxury and convenience. With seating for up to 20 passengers, each one of our H2 Hummers is equipped with a range of features that help meet all your needs of maximum comfort and travel luxury. Sit back, relax and enjoy the following features- Decorative lighting AM/FM Stereos and 6 CD changer 2 -15 Inch Flat TVs DVD Player Dual Rear Air Conditioning with tri-zone climate controls Wooden Flooring Ice Coolers Accessible Rear Controls Leather Upholstery comfortable seating Heated front and rear seats 8 way power front seats Dual memory System
Cities:
Orlando, FL
[ up to 4 passengers ] Discreet comfort A rear seat console and drink holder Vanity mirrors, rear a/c Privacy glass
Cities:
Orlando, FL
[ Up to 17 to 26 passengers] Exceptional for large groups from conventions or sporting events or just a night out on the town. Our Limo Bus features phones, mirrored ceiling, a bar, State of the art CD surround sound, 52 inch TV screen and a DVD player. The Ultimate Party Bus!
Cities:
Orlando, FL
SEATING CAPACITY Comfortable: 14 Passengers | Maximum: 14 passengers This Luxury Van is the ultimate in luxury and convenience. With seating for up to 14 passengers with ultimate comfort, it's perfect for corporate transfer, anniversary or an airport transfer with luggage. This elegant Luxury Van is at your service for any occasion, from weddings to proms to sporting events to nights out, or simply for a more memorable ride to one of our Area Airports. Prom packages are based on garage to garage timeframe.
Cities:
Orlando, FL
Capacity: 1 - 10 Passengers The Lincoln Stretch Limousine is a luxurious and dependable mode of transportation commonly used for corporate and business meetings, convention transportation, anniversaries, and other transportation needs, including out of town charters. This vehicle is a comfortable and reliable mode of transportation which is extremely versatile for charters which require multiple destination stops or a cost effective executive or personal means of transportation in style and privacy. Our Lincoln Stretch Limousine comfortably seats up to 10 passengers, and is a popular luxury transportation vehicle. AllGems is extremely proud to offer this vehicle for your transportation needs, special events, and occasions.
Cities:
Orlando, FL
SEATING CAPACITY Comfortable: 8 Passengers | Maximum: 10 passengers Each and every one of our Lincoln stretch limos are equipped with a variety of features that help create an elegant ambiance designed to maximize your on road comfort. Decorative lighting to set the mood AM/FM stereos MP3 Players TV and DVDs Dual read A/C Large Ice Coolers Accessible rear controls U shaped Seating ideal for celebrations Furthermore, equipped with 10 champagne flutes and 10 rock glasses, travelers can take their on-road experience up a notch. In addition to this, we also offer to our customers with a taste of pure elegance a well equipped bar at extra charges. Wedding parties have access to complimentary champagne to add to the celebratory mood of the day!
Cities:
Orlando, FL
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