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Update: Destination MCO has resolved our credit card issue; upon further investigation on both sides, another company that showed up as "Destination MC" on my credit card statement was behind the additional charge. I had indicated in my earlier review that I would have given Destination MCO a higher review had this credit card issue not occurred, so I'll stand by my word and give a 2nd star. I will note that Destination MCO sent me a courteous e-mail reminding me to update the review following resolution of the credit card issue, but then suggested that I "update or remove" my initial review. Given that the credit card issue was relatively minor compared to the horrible experience we had upon arriving in Orlando, I don't see any basis for being asked to remove my review.
I scheduled my tour of the city with the company a month in advance with the resort I was staying. I received confirmation everything was go. A month later, my wife and I had a wonderful day and evening celebrating our 16 anniversary. My wife had a nice dress and high heels. It was raining off and on outside. I told her let finish our meal (resort restaurant) and head out. She ask are we walking around somewhere; do I need to change my shoes. I told her no you do not need change your shoes and just wait and see.
The car and the driver arrives while my wife and I wait in front of the resort. The fact the car was a limo which I did not request, it took me a couple minutes before I asked the driver was he waiting for me. He was waiting for me and based on the information he received, he expected 15 people. I explained to him it was just me and the wife and I was not expecting a limo. He ask what do I want to do. I look at him puzzled and explain to him I want to tour the city. He explained that he that Orlando was not that type of city to tour so he recommended taking us to City Walk. Not really familiar with City Walk and the driver for some reason cannot drive us around the city, I said sure. The driver drove for about 20 minutes to City Walk and dropped us off. He gave us his phone number to call him to pick us up. My wife in her high heels and I spent about 2 hours at City Walk. We called the driver to pick us up and it took him 20 minutes to arrive while we waited in the rain at a bus stop. 20 minutes ride back to the hotel and the driver dropped us off.
The next working day for Karen, my concierge, I called her and let her know I was not happy with the service and explained to her what happened. She called the company and they told her they will give a significant discount. 45 days later, I was billed for $528 which was not a discount. I called Karen back to let her know I was charged. She fought the issue for me as well I fought the issue. The company offered a 10% discount for inconvenience. I told them to keep the 10% because I do not want the company to think I was satisfied. I would like people know that the company does not value customers.
The limousine option allows for additional amenities for hosting and engaging with your passengers. Bench seating allows up to 14 guests to face each other and engage in conversation while in route to the event. Ice chests and glasses are provided in the bar to enjoy beverages of your choice.
Cities:
Orlando, FL
We take notable pride in keeping our plush interiors impeccably clean and our vehicles meticulously maintained. Maximum interior space, exceptional comfort and superior luggage capacity are what passengers can expect from our sport utility vehicle. A more affordable method of transportation than traditional limousines, the sport utility vehicle can transport as many as six passengers and an extensive cargo load. At the same time, the Mercedes, Navigators, Excursions new safety and environmental standards in the SUV. Seating for up to 7 passengers AM/FM stereo with CD player Reclining seats Extra luggage space With lots of luggage space, our SUVs are perfect for taking small groups to the airport or off to play golf. Four wheel drive means you always have chauffeur driven transportation, even in inclement weather. Very comfortable vehicle to move about. Best for corporate, conventions, or just to move about. From a varied varieties of SUV’s to choose from, you can travel in style.
Cities:
Orlando, FL
Seating Capacity: 3 People Color: Black Best For: Lone Traveler, Airport Transportation, Convention Transportation, Corporate Transportation Our stunning Mercedes S Class Sedans are the quintessential luxury sedan choice for the discerning traveler wanting that exclusive ride. You’ll arrive in style to your destination at an unparalleled level of luxury travel in the industry. Our S Class sedans have rear seat controls and reclining capabilities, so that you may truly relax and be pampered on your Journey with us.
Cities:
Orlando, FL
We take notable pride in keeping our plush interiors impeccably clean and our vehicles meticulously maintained. Cool Limos offer an extended inventory of amenities: decanter and drinking glasses, mood lighting, privacy divider, TV with VCR, stereo sound system, soda. The stretch limousine comes in six-, eight- and 10-passenger models. Weddings get the red carpet treatment. Unique “j” seat configuration provides comfortable and spacious accommodation. Rely on our experienced professionals to make your trip enjoyable. Capacity 10 passengers Premium Deluxe Bar TV, DVD & VHS Surround sound stereo Climate Control Mood Lightings Our Black Limousines can seat 10 passengers. Once inside, passengers will enjoy TVs, a VCR, stereo, leather seating, and mood lighting. Cars come with moon roof and fiber optic lighting. Best for weddings, airport transfers, proms, corporate, conventions, birthdays, sight-seeing, night life tour.
Cities:
Orlando, FL
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