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Make sure you dont get Dave as your driver! This idiot gets lost going around the block! Asked him to go to the nearest park in SF for a photo opp and he must have dragged us around for a half hour, passing several on the way to?? If you like driving from the back seat, then this driver is for you.
If it were possible to click on zero stars I would certainly do so. We hired Aspen-A-Plus Transportation to take our daughter and her friends out for her 21st birthday. At their first stop they asked the driver for his phone number so that they could call him when they were ready to leave. They called him 18 times and he never answered, leaving them stranded there all night. She called me at 12:15 at night to ask what she should do. I then called the driver, as he had called me on my cell when he arrived at our house, so I had his number stored in my phone. No answer. He didn't call me back for two hours! My daughter and her friends ended up getting rides home from friends and never using the limo.
The next day I called the company to complain and the manager was incredibly rude to me. His name is Doug. Doug does not belong in customer service. He told me that there is no way of knowing if my daughter was really telling the truth and maybe their driver did just fine. Huh? I also told him that a girl left a scarf in the car, which he didn't want to send back to us. Huh? I also told him that they should fire that driver (Migel--in case you ever get him...). He told me that it is too much of a liability for them to ever fire someone. What??
Isn't a limo service a service oriented business? Isn't the customer always right. In this case, we had phone records and we know we are right. They had no interest in hearing about that. I also asked Doug who owns the company so that I could talk to him or her personally. He wanted to know why I wanted this information and he refused to give it to me. He said it is owned by a corporation. I asked who owns the corporation and he would not answer. Whoever owns this corporation, fire Doug and Migel. Your business will be much better off.
Once... in 4 years... with multiple services each month the driver was at the wrong airport Terminal. only ONCE. haha
And do you know why? The Airport was under construction and had detoured the driver to another Terminal. Our CEO had a voicemail waiting for him on his phone upon arrival that he would need to walk to another Terminal.
I thought I'd be different and just lay out the negative first to get it out of the way. That's it, truly. We use Aspen for all our Airport transfers here at my company. Our Executives travel very often and so we have the pleasure of speaking to Aspen almost every week. They are ALWAYS friendly on the phone. I also love it that I don't have to try and figure out pick up times etc. They will tell you exactly when you should be picked up to get you where you need to go. More often than not, the drivers are there early so you never need to worry.
I love being able to rely on Aspen for all our transportation needs in the Bay Area. From Santa Cruz to SFO we have been impressed with their high level of attention to detail and clear communication with us as well as our executives.
In a fast-paced office environment - Aspen puts your mind at ease.
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This vehicle is known for its instantly recognizable looks. This luxury sedan is equally elegant and exuberant. True to the Mercedes iconic form, the E-class is defined as much by its sculpted physique as the visionary innovation within. The muted sheen and flawless fit of E‑Class upholstery tell you it’s supple and supportive. Beneath every exactingly fitted, painstakingly finished surface of an E‑Class is a tradition of craftsmanship generations deep. PASSENGER CAPACITY: 3 LUGGAGE CAPACITY:3
San Francisco, CA
This is the Ultimate Land Yacht! A spacious upright vehicle, with a white exterior and phenomenal custom exterior graphics. It has large tinted windows on each side. The interior of the vehicle features stainless steel throughout with brand new black and gray two-tone ruffled leather sofas, a stand-up corner bar along with 3 other mini bars are built into the back of the seats. The mini bars have an option to be conveniently hidden by replacing the seat back. There is a large 42" wide-screen plasma television located in the rear of the coach, a 20” flat screen monitor located in the front corner bar area behind the driver, a 7” monitor in the restroom and (4) four 7” monitors in the center of the vehicle on the poles, ipod docking station, DVD/MP3/CD players and Dolby Surround Sound (which is an awesome stereo system), strobe lights, neon lights, laser light show and fiber optics embedded in the stainless steel and throughout the coach plus a limo-touch control panel for adjusting the interior effects to your particular liking conveniently located on top of the corner bar. Ice coolers, wine coolers, acrylic glass holders and champagne holders compliment each bar. The vehicle also features a fully functional restroom with stainless steel throughout and a sink with running water which is also included. It has a fabulous air-conditioning system. Vehicle features a slab floor! This vehicle is designed like a nightclub on wheels! Seats 32
San Francisco, CA
3 Passengers Our sedans are the perfect match for corporate and frequent travelers looking for comfort and plenty of leg room. These vehicles are ideal for airport service or executive town car transfers. Comfortable seating capacity is one to three passengers with luggage. Passenger-accessible audio/AC/lighting controls.
San Francisco, CA