To celebrate a friends 30th birthday we rented a limo to take us around town. The driver arrived early and had a sign with my name on it (misspelled but no big deal).
When I told the driver we would be putting our alcohol in it he said "I need to make a call to confirm you can drink. I didn't think you were allowed". I said, " Yes please do call because this was a specific topic I called about having read the other reviews before deciding on this company" (and to be candid, for $530 I would expect to do as I please).
Having received confirmation from the company he said we could drink in the car (but not eat, which was fine as we had never asked to eat in the car anyway). This was particularly frustrating as I would have preferred this matter have been communicated in advance to the driver. There was also no ice in the limo for our drinks, so we had the driver stop at a store while I went in and paid for $10 worth of ice. A little frustrating again as I would have thought that would have been taken care of.
Positives: the driver was friendly and always opened the door for us when we arrived anywhere. He was also very quick to come pick us up when we were ready (we were bar hopping). The inside of the limo was nice and clean and looked as advertised.
Negatives: His driving could have been a lot smoother. He also never put up the partition, he said it was "broken", but I don't think that was true. I think that's the fault of the company. If it was broken then it should have been fixed. If it's the policy to keep it down, then that policy needs to be changed. Would have been nice to have more privacy to talk about whatever tipsy people talk about without worrying about offending someone. The outside of the car was not particularly shiny.
I just finished a four hour birthday pub crawl in the Winter Park area. We met at Cask & Larder then went to ABC to do some champagne shopping, Ravenous Pig for lunch, Hillstone to drink on the lawn, Cocina 214 for a margarita and ended again at Cask Larder. Our diver was very courteous and accommodating during the entire ride. And when I was initially searching for limo service, they offered the best rate: $350 for 4 hours, everything included.
However, the driver was late showing up at our starting point. I had called the company at 12:03 pm (I checked my phone log) to inquire where the limo was because I was in the parking lot of Cask & Larder and there was no limo there. The manager said the driver was on his way but that there was a lot of traffic in the area and so he was a few minutes behind. I responded no big deal, totally understood since I was in the same traffic coming all the way from Avalon Park. When the limo arrived, we settled the paper work and I signed the contract. We took a photo in front of the limo and then got in. Then at at 12:10 pm, a friend of mine texted from her phone, "yay amazing!" to our group text to confirm that we were in the limo and moving to our next location. I call out these time stamps because they come into play later. Anyways, after all that, the limo was approximately 10 minutes late which I didn't make a big deal about. Who would, right?
Fast forward to the end of our trip and at exactly 4 pm we pulled back up at Cask & Larder. We had stuck to the original scheduled during the day. In the limo, we still had a few sips of champagne to relish and, in my mind, at least 10 more minutes to hang out in the limo since the driver had initially showed up 10 minutes late. The driver proceeded to show us his iPhone through the partition that it was 4:00 pm and that it was time to get out. When I reminded him that he was a few minutes late, he told us that he would give us until 4:03 pm... Not the best way to treat your customers at the end if a trip. How you end a date is probably the most important!
Of course, my party and I started gathering our things to leave the limo. It's not that we wanted to squat in the limo for any longer than we paid but we did want to enjoy the ending! As we got out, he opened the trunk to get our things out and then drove off. We didn't even get a group shot at the end with the limo.
I ended up calling the manager immediately afterwards to express how displeased I was with how it ended and I also noted how we were rushed out. I didn't leave out the fact that we had a great time. I just didn't appreciate how it ended. The manager told me, well we do track our limos by GPS and he showed up at 12:03 pm (clearly not true according to my ATT phone log) and he does have other reservations he needs to show up for... His response just had the wrong tone which made me irate enough to write this review while sitting at Cask & Larder!
Buyer beware of a late limo driver and just know that this company is by the minute! Otherwise, we enjoyed our time and the service was good for the price.
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New York, NY