I booked Acclaim Luxury Transportation for my recent trip to Los Angeles. I called about a week out from my trip and spent about 20 minutes on the phone with the guy on the other end. My pick up and drop off times were around 6:00am, so I understood that there was an extra charge for an early time. I even paid extra for the driver to meet me at baggage claim.
I was charged $151.00 RT from my house to MCO, including all extra charges for hours and pick up at baggage claim. The charge came through right away. I was advised that I would get an e-mail confirming the reservation about 24 hours prior to the pick up. I never received the e-mail, so I called the number and they couldn't find my reservation. The gentleman on the phone assisted me and assured me that someone would be picking me up. The man personally picked me up in the car and told me that he would look into what happened to my reservation.
I was frustrated because the funds had come out of my credit card. If I never called them, I would have probably have been late for my flight and then would have had to fight the credit card transaction.
On the return end from MCO, I received a phone call from the driver to meet him outside. I had specifically paid extra to have the driver meet me at baggage claim, but now I had to find him and walk to his car. I found the driver and when he went to pick up the luggage, I told him that he needed to be very careful with the smaller luggage - it's fragile and there is something breakable in there. He carefully placed it in the trunk of the car. Then, he went to toss the bigger luggage on top of the luggage that I just told him that was fragile. I had to be short with him to not do that because clearly he didn't listen to my request. The guy was rude the entire way home. I wasn't not feeling well when I got home, otherwise, I would have complained about it.
The only reason this review got 2 stars is because of the guy that fixed the problem after my reservation somehow vanished. However, three problems that I have with this company:
1) No one has ever followed up to explain what happened to my reservation in the first place. They were quick to take my money, but I was nowhere in the system.
2) I paid for services that I did not received (specifically, the extra charge for pick up in baggage)
3) The rudeness of the driver.
In the future, I would probably return to Star Transportation.
They pick up my daughter from Orlando Florida airport and drove her 100 mikes to Ocala Florida for a horse event. They picked her back up on Sunday and were right on time to take her to the airport. Get driver and their service was awesome.
I highly recommend this service. It was very safe for my daughter.
Wedding Parties, Corporate Outings, or School Field Trips – we have a bus for everyone. 50 Passenger charter buses available as well.
Fort Lauderdale, FL; Miami, FL; West Palm Beach, FL; Hollywood, FL; Aventura, FL; Boca Raton, FL; Boynton Beach, FL; Coral Gables, FL; Coral Springs, FL; Davie, FL; Deerfield Beach, FL; Delray Beach, FL; Hialeah, FL; Jupiter, FL; Kendall, FL; Key West, FL 33040; Miramar, FL; Plantation, FL; Pompano Beach, FL; Port St Lucie, FL; Sunrise, FL; Tamarac, FL; Wellington, FL
Perfect for the Mid-Size Group DVD & VHS Players In Every Coach CD/AM/FM Stereos PA System Air-Conditioning Rest Room Aboard Enclosed Overhead Storage Overhead Reading Lights Reclining Seats With Foot Rests 8 Total Wheelchair Stations, if requested Luggage Compartments
Up to 22-24 passengers Fiber optic mood lighting Powerful sound system with AUX connection Laser display Separate “VIP” area Service bar with insulated coolers Glassware included (cocktail and champagne flutes) Complimentary ice and bottled water
The Lincoln MKT Stretch. First Class Limousine is pleased to offer only BRAND NEW 10 passenger MKT Limo. The All New Lincoln MKT Stretch 10 Passenger Limo Seating Capacity: Comfortable: 8 passengers and Maximum: 10 passengers. The new industry standard has finally arrived. The former Town Car has been discontinued since 2011 and is no longer available. First Class Limousine is proud to be one of the first New Jersey to introduce the replacement for the Lincoln Town Car. The Lincoln MKT is an ALL NEW Crossover vehicle that offers the latest in technology along with the elegance and reliability you expect in a Lincoln Limousine. The ALL NEW MKT Limousine features increased headroom and larger rear door opening for easier entry and exit. The MKT Limousine also features All Wheel Drive for additional safety. The MKT Limousine is also equipped with reclining rear seating for added comfort. Let First Class Limousine show you why this ultra-modern crossover will now become the new standard for the industry. Custom J Seating with Bentley Style Stitching, Custom Two Tone Interior, Ultra Modern Bar with LED Accent Lighting and Stainless Steel Bar Tops, Touch Screen Controls, Full Stainless Ceiling with LED and Fiberoptic Lighting, Kenwood Touch Screen DVD/CD with Bluetooth for I-Phones and Android, (3) Large LCD TV's (2) in Bar and (1) in Privacy Divider, Rear Power Ports, Multiple Coolers and Full Glassware, Interior/Exterior Strobe Lighting and US DOT Registered and Inspected.