THE ROYAL ROLLS ROYCE PHANTOM

I was injured in a car accident and needed a ride home from the ER. I called for a pickup outside the ER entrance so the driver new I had been injured and was taking me home. I asked him to stop at the pharmacy so I could get my prescription filled and I would pay for the time and he refused to wait. Dumped me out and told me to call for another taxi, he had to go pickup another fair and couldn't wait. What an A hole.
Never will I use this service again, I would rather walk

Reliable and professional. Have been using this service every week to get to/from airport for 2 years. Owner runs a tight ship.

I originally found Ballantyne Limousine from a random google search. I was desperate to find a ride to the airport that didn't involve punishing my family members by having them wake up at 4:30am on a weekend morning. Since that first time, I have used their service a few more times. Even though I had gone months between service, the drivers remembered me; and, I found that to be a pleasant surprise. The drivers I have interacted with have always been extremely pleasant, punctual and conversational. The cars are immaculate and very comfortable. There is a surcharge for wee hours of the morning pick-ups, but that is the norm for any car service and it was only $10. Definitely using them again!

Whoever runs this business is illiterate. Don't deal with stupid. You're money is worth somewhere else. Go elsewhere.

At one point I would have rated 5 stars. But after scheduling airport pickups 3 times and being 30+ minutes late 3 times and now I am at 1 hour late this time after being told 15 minutes ago they were 7 minutes away.... Well you do the math.
I won't say horrible service, but I will say it sucks bad.