CLUB VAN

The comments are not necessarily on how the initial service was but on how the management handled my feedback. I will not go into detail on how it initially went wrong but will comment on what I feel that they take feedback seriously and utilize it to improve themselves in the long run.

In a nutshell, the return trip did not go well as planned. I took the concern to the customer service representative at the booth and she could not do anything in her authority to resolve it. I did not agree with the initial resolution, but it is there for internal control reasons. Instead of arguing with the CSR, I took the concern to the management chain they took the time to take action on my feedback.

In the end, they have also resolved the concern in my favor and then some. The impressive fact is that they valued the feedback regardless it is positive or negative and will take action to improve their internal processes and procedures to improve on their service on the long run. For that reason, I give Executive Las Vegas Limo 5 stars!

The limo service was on time throughout the entire day. The driver was professional and knew exactly how to get to the destinations. The limo's were also very clean which is very important to me.

I arrived in Vegas by myself and I didn't want to waste money on a taxi. I paid $6 and got a one-way token for the Executive shuttle. I was the first one on the bus and I was a little worried. You know when you're on a shuttle and you wait a looooong time for enough other passengers to get on so the shuttle can finally leave? I didn't have that problem here. Within 10 minutes, the shuttle was full and we were on our way. Luckily for me, I was the first to get dropped off. All in all, it was cheap and efficient.

However, if you have 3 people, you're probably better off taking a taxi. The cost is about the same and you can save some extra time.

I called several Las Vegas limo services, and Executive was by far the most professional, as well as most affordable.

The driver called me the day of my event to confirm pickup times and locations, and was very sweet.

He called again about 20 minutes before pickup, letting me know he was ready, and in the area. We called him when we got downstairs, and he arrived in 2 minutes flat-despite the big event going on in the neighboring hotel.

The limo was neat as a pin, comfortable, and a lot of fun.

I did not have a big plan for the night, so he was very helpful with suggestions.

I could not have made a better choice in a Las Vegas limo company. If you need a limo service for a night out in LV, use Executive, and ask for Tony M as the driver. (He works nights) You will not be disappointed!

I love these guys. $6 each way to the Strip. $12 round trip. Depending on how many people you have, it's cheaper than a cab. Actually, taxis take no more than 4 people and cost about $22-$25 plus tip to the Strip. Its $24 on the shuttle one way for 4.

They have always been on time and they run continously. Obviously, it takes a little longer to your destination due to the multiple stops, but, the ride is cheaper and just as smooth.

They're also very accomodating when you're too drunk to call them the night before your pickup date.

Executive is my shuttle of choice in Vegas.