CLUB VAN

The comments are not necessarily on how the initial service was but on how the management handled my feedback. I will not go into detail on how it initially went wrong but will comment on what I feel that they take feedback seriously and utilize it to improve themselves in the long run.

In a nutshell, the return trip did not go well as planned. I took the concern to the customer service representative at the booth and she could not do anything in her authority to resolve it. I did not agree with the initial resolution, but it is there for internal control reasons. Instead of arguing with the CSR, I took the concern to the management chain they took the time to take action on my feedback.

In the end, they have also resolved the concern in my favor and then some. The impressive fact is that they valued the feedback regardless it is positive or negative and will take action to improve their internal processes and procedures to improve on their service on the long run. For that reason, I give Executive Las Vegas Limo 5 stars!

Just wanted to say that Michael from Executive went out of his way and beyond to help me get my brother transported from the hospital back to my place in Las Vegas. His caring phone calls to me back here in New Jersey, and to make sure all would go smoothly was beyond anyone I have ever dealt with. He is an employee that Executive should really take notice of. Thank you again, Michael and your fabulous personality, and all that you did!!!!

I arrived in Vegas by myself and I didn't want to waste money on a taxi. I paid $6 and got a one-way token for the Executive shuttle. I was the first one on the bus and I was a little worried. You know when you're on a shuttle and you wait a looooong time for enough other passengers to get on so the shuttle can finally leave? I didn't have that problem here. Within 10 minutes, the shuttle was full and we were on our way. Luckily for me, I was the first to get dropped off. All in all, it was cheap and efficient.

However, if you have 3 people, you're probably better off taking a taxi. The cost is about the same and you can save some extra time.

I walked out of the Flamingo expecting to take a taxi to the airport, and found this shuttle service. $7 only to get to the airport? SUCH a good deal (hey, a "5 minute drive" can easily get to $15-$20 with gratuitiy). Maybe I was just lucky, but they left within minutes and I def had over an hour to spare to get to my gate.

I have been booking Executive town cars and limos for both business and personal trips the last few years and have had nothing but great experiences with them. They are always on time and the drivers are good about texting/calling/communicating with you, and they never give you a hard time about anything. I'm not sure what other people were requesting that resulted in giving this company bad reviews (??) but I highly recommend booking them for any occasion - I always book them instead of regular taxis because I can't deal with rude taxi drivers. The charges with Executive have never been unreasonable and the drivers are all cool. :)