CLUB VAN

The comments are not necessarily on how the initial service was but on how the management handled my feedback. I will not go into detail on how it initially went wrong but will comment on what I feel that they take feedback seriously and utilize it to improve themselves in the long run.

In a nutshell, the return trip did not go well as planned. I took the concern to the customer service representative at the booth and she could not do anything in her authority to resolve it. I did not agree with the initial resolution, but it is there for internal control reasons. Instead of arguing with the CSR, I took the concern to the management chain they took the time to take action on my feedback.

In the end, they have also resolved the concern in my favor and then some. The impressive fact is that they valued the feedback regardless it is positive or negative and will take action to improve their internal processes and procedures to improve on their service on the long run. For that reason, I give Executive Las Vegas Limo 5 stars!

I arrived in Vegas by myself and I didn't want to waste money on a taxi. I paid $6 and got a one-way token for the Executive shuttle. I was the first one on the bus and I was a little worried. You know when you're on a shuttle and you wait a looooong time for enough other passengers to get on so the shuttle can finally leave? I didn't have that problem here. Within 10 minutes, the shuttle was full and we were on our way. Luckily for me, I was the first to get dropped off. All in all, it was cheap and efficient.

However, if you have 3 people, you're probably better off taking a taxi. The cost is about the same and you can save some extra time.

The limo service was on time throughout the entire day. The driver was professional and knew exactly how to get to the destinations. The limo's were also very clean which is very important to me.

I love these guys. $6 each way to the Strip. $12 round trip. Depending on how many people you have, it's cheaper than a cab. Actually, taxis take no more than 4 people and cost about $22-$25 plus tip to the Strip. Its $24 on the shuttle one way for 4.

They have always been on time and they run continously. Obviously, it takes a little longer to your destination due to the multiple stops, but, the ride is cheaper and just as smooth.

They're also very accomodating when you're too drunk to call them the night before your pickup date.

Executive is my shuttle of choice in Vegas.

Just wanted to say that Michael from Executive went out of his way and beyond to help me get my brother transported from the hospital back to my place in Las Vegas. His caring phone calls to me back here in New Jersey, and to make sure all would go smoothly was beyond anyone I have ever dealt with. He is an employee that Executive should really take notice of. Thank you again, Michael and your fabulous personality, and all that you did!!!!