10 STRETCH LIMOUSINE

I arrived in Vegas by myself and I didn't want to waste money on a taxi. I paid $6 and got a one-way token for the Executive shuttle. I was the first one on the bus and I was a little worried. You know when you're on a shuttle and you wait a looooong time for enough other passengers to get on so the shuttle can finally leave? I didn't have that problem here. Within 10 minutes, the shuttle was full and we were on our way. Luckily for me, I was the first to get dropped off. All in all, it was cheap and efficient.

However, if you have 3 people, you're probably better off taking a taxi. The cost is about the same and you can save some extra time.

I called several Las Vegas limo services, and Executive was by far the most professional, as well as most affordable.

The driver called me the day of my event to confirm pickup times and locations, and was very sweet.

He called again about 20 minutes before pickup, letting me know he was ready, and in the area. We called him when we got downstairs, and he arrived in 2 minutes flat-despite the big event going on in the neighboring hotel.

The limo was neat as a pin, comfortable, and a lot of fun.

I did not have a big plan for the night, so he was very helpful with suggestions.

I could not have made a better choice in a Las Vegas limo company. If you need a limo service for a night out in LV, use Executive, and ask for Tony M as the driver. (He works nights) You will not be disappointed!

What?? As many times as I have been to Vegas, no one ever told me about Executive shuttle service. I am sure I overlooked them because they look so regal and I never go to Vegas with anything close to regal money. However, this last trip, I humored myself by checking out their prices and to my surprise they were $1 cheaper than Showtime (which I have always used).

They issue a black poker chip for service to your destination and a white chip for service from your destination. As soon as you leave the baggage claim area and head towards Ground Transportation, their desk is located outside. You can't miss them, I promise. All the vehicles I saw were black; black limosines, black hummers, black shuttle buses. Go for the shuttle bus! The strip is just two miles away so there is no need to pay for anything that lavish just to go around the corner.

My return trip was phenomenal, as well. They told me they would be outside at 11 AM and they were prompt. I was assuming they would be late due to traffic on the strip, but apparently they had all that factored in.

I was the first on the shuttle and they only made one other stop at an adjoining hotel before we headed to the airport. Therefore, I made it to the airport in plenty of time to check-in for my flight.

Just wanted to say that Michael from Executive went out of his way and beyond to help me get my brother transported from the hospital back to my place in Las Vegas. His caring phone calls to me back here in New Jersey, and to make sure all would go smoothly was beyond anyone I have ever dealt with. He is an employee that Executive should really take notice of. Thank you again, Michael and your fabulous personality, and all that you did!!!!

The comments are not necessarily on how the initial service was but on how the management handled my feedback. I will not go into detail on how it initially went wrong but will comment on what I feel that they take feedback seriously and utilize it to improve themselves in the long run.

In a nutshell, the return trip did not go well as planned. I took the concern to the customer service representative at the booth and she could not do anything in her authority to resolve it. I did not agree with the initial resolution, but it is there for internal control reasons. Instead of arguing with the CSR, I took the concern to the management chain they took the time to take action on my feedback.

In the end, they have also resolved the concern in my favor and then some. The impressive fact is that they valued the feedback regardless it is positive or negative and will take action to improve their internal processes and procedures to improve on their service on the long run. For that reason, I give Executive Las Vegas Limo 5 stars!