10 STRETCH LIMOUSINE

The limo service was on time throughout the entire day. The driver was professional and knew exactly how to get to the destinations. The limo's were also very clean which is very important to me.

What?? As many times as I have been to Vegas, no one ever told me about Executive shuttle service. I am sure I overlooked them because they look so regal and I never go to Vegas with anything close to regal money. However, this last trip, I humored myself by checking out their prices and to my surprise they were $1 cheaper than Showtime (which I have always used).

They issue a black poker chip for service to your destination and a white chip for service from your destination. As soon as you leave the baggage claim area and head towards Ground Transportation, their desk is located outside. You can't miss them, I promise. All the vehicles I saw were black; black limosines, black hummers, black shuttle buses. Go for the shuttle bus! The strip is just two miles away so there is no need to pay for anything that lavish just to go around the corner.

My return trip was phenomenal, as well. They told me they would be outside at 11 AM and they were prompt. I was assuming they would be late due to traffic on the strip, but apparently they had all that factored in.

I was the first on the shuttle and they only made one other stop at an adjoining hotel before we headed to the airport. Therefore, I made it to the airport in plenty of time to check-in for my flight.

I would suggest to all of these folks who used executive LIMOS for shuttle service, don't use a real LIMO company for shuttle service. Limos are not for the many, but for the elite. The experiences I've had with executive have been great. Nice cars, nice people, and at a decent price. Sure they could sell the cars cheaper like other companies in Vegas, but that's when you get "the many" and the cars get trashed. I believe that limos are a sign of success, not of a cheap ride.

The comments are not necessarily on how the initial service was but on how the management handled my feedback. I will not go into detail on how it initially went wrong but will comment on what I feel that they take feedback seriously and utilize it to improve themselves in the long run.

In a nutshell, the return trip did not go well as planned. I took the concern to the customer service representative at the booth and she could not do anything in her authority to resolve it. I did not agree with the initial resolution, but it is there for internal control reasons. Instead of arguing with the CSR, I took the concern to the management chain they took the time to take action on my feedback.

In the end, they have also resolved the concern in my favor and then some. The impressive fact is that they valued the feedback regardless it is positive or negative and will take action to improve their internal processes and procedures to improve on their service on the long run. For that reason, I give Executive Las Vegas Limo 5 stars!

Just wanted to say that Michael from Executive went out of his way and beyond to help me get my brother transported from the hospital back to my place in Las Vegas. His caring phone calls to me back here in New Jersey, and to make sure all would go smoothly was beyond anyone I have ever dealt with. He is an employee that Executive should really take notice of. Thank you again, Michael and your fabulous personality, and all that you did!!!!