CORPORATE VAN

The comments are not necessarily on how the initial service was but on how the management handled my feedback. I will not go into detail on how it initially went wrong but will comment on what I feel that they take feedback seriously and utilize it to improve themselves in the long run.

In a nutshell, the return trip did not go well as planned. I took the concern to the customer service representative at the booth and she could not do anything in her authority to resolve it. I did not agree with the initial resolution, but it is there for internal control reasons. Instead of arguing with the CSR, I took the concern to the management chain they took the time to take action on my feedback.

In the end, they have also resolved the concern in my favor and then some. The impressive fact is that they valued the feedback regardless it is positive or negative and will take action to improve their internal processes and procedures to improve on their service on the long run. For that reason, I give Executive Las Vegas Limo 5 stars!

What?? As many times as I have been to Vegas, no one ever told me about Executive shuttle service. I am sure I overlooked them because they look so regal and I never go to Vegas with anything close to regal money. However, this last trip, I humored myself by checking out their prices and to my surprise they were $1 cheaper than Showtime (which I have always used).

They issue a black poker chip for service to your destination and a white chip for service from your destination. As soon as you leave the baggage claim area and head towards Ground Transportation, their desk is located outside. You can't miss them, I promise. All the vehicles I saw were black; black limosines, black hummers, black shuttle buses. Go for the shuttle bus! The strip is just two miles away so there is no need to pay for anything that lavish just to go around the corner.

My return trip was phenomenal, as well. They told me they would be outside at 11 AM and they were prompt. I was assuming they would be late due to traffic on the strip, but apparently they had all that factored in.

I was the first on the shuttle and they only made one other stop at an adjoining hotel before we headed to the airport. Therefore, I made it to the airport in plenty of time to check-in for my flight.

I would suggest to all of these folks who used executive LIMOS for shuttle service, don't use a real LIMO company for shuttle service. Limos are not for the many, but for the elite. The experiences I've had with executive have been great. Nice cars, nice people, and at a decent price. Sure they could sell the cars cheaper like other companies in Vegas, but that's when you get "the many" and the cars get trashed. I believe that limos are a sign of success, not of a cheap ride.

I love these guys. $6 each way to the Strip. $12 round trip. Depending on how many people you have, it's cheaper than a cab. Actually, taxis take no more than 4 people and cost about $22-$25 plus tip to the Strip. Its $24 on the shuttle one way for 4.

They have always been on time and they run continously. Obviously, it takes a little longer to your destination due to the multiple stops, but, the ride is cheaper and just as smooth.

They're also very accomodating when you're too drunk to call them the night before your pickup date.

Executive is my shuttle of choice in Vegas.

I called several Las Vegas limo services, and Executive was by far the most professional, as well as most affordable.

The driver called me the day of my event to confirm pickup times and locations, and was very sweet.

He called again about 20 minutes before pickup, letting me know he was ready, and in the area. We called him when we got downstairs, and he arrived in 2 minutes flat-despite the big event going on in the neighboring hotel.

The limo was neat as a pin, comfortable, and a lot of fun.

I did not have a big plan for the night, so he was very helpful with suggestions.

I could not have made a better choice in a Las Vegas limo company. If you need a limo service for a night out in LV, use Executive, and ask for Tony M as the driver. (He works nights) You will not be disappointed!