Chevrolet Suburban SUV

I had excellent service, and our driver, John Lopez, was professional, timely, friendly and warm. Based on my experience I would recommend this service.

We purchased the $120 for 4 hour limo ride on livingsocial for our napa trip. We had such a great time that we had to extend for another hour! Gratuity + fees was about $87 and each additional hour was $110 (everything included). Our driver, Sunny (?), was punctual and friendly. He took us to our destinations and was always ready whenever we called for pickup. Ernesto, the sales manager, was also easy to talk to when we had to book this trip. Everything went smoothly and I would HIGHLY recommend this company for any events!

They also had a bottle of sparkling wine for us in the limo =) They also give you a 15 minute grace period in case there's traffic so you don't get charged for a whole hour if you're 5 minutes late coming back. This was much fun and we hope to ride again with Limo 5 Star!

Lately it the service/reliability has dropped off. My business has a corporate account and has had issues with the last 3 of 3 reservations.

The latest was last week. Had a reservation for 11:00OM, for which I received a confirmation email. However, the car hadn't arrived by 11:15 so I called to check status. Was told somehow the reso didn't hit their system and that they had no drivers available. They offered no solution (what about sending an Uber and covering the charge?). So, now 20 minutes after the car should have been at my house I was left scrambling to find a solution.

Nice people and good prices, but we are pulling our business.