CADILLAC STRETCH ESV / EXTENDED SPORT VEHICLE

I was an extremely satisfied and loyal customer of mobile car service for several years. However, the past year an extremely rude and disrespectful lady started answering/ dispatching calls in the mornings. She lacks customer care skills, has the tendency to rush off the phone not allowing customer to finish speaking, or hangs up on customer without often acknowledging if a car was dispatched to the location for pick up. I have made several attempts to file my complaint however, the female dispatcher intercepts my calls, hangs up on me, never allows the call to be transferred to the owner.
I recently discovered that the female dispatcher is the owners wife, and several people have also called to complain about the same issue. Clearly, the owner is aware of his wife's rudeness and doesn't care nor has done anything to rectify this problem. Therefore Adios Mobil you've lost a customer!

I just adopted a puppy and needed a car to take me back into the city. The wonderful driver couldn't have been better. Very polite and kind. The trip and driver were excellent. A plus all around.

Just called to make a reservation, very good experience. They get your credit card and bill you after your pick up is done. All fee is included, very straight forward, and the charge is reasonable.

After my pick-up I will update my review, so far, very good.

Follow up:

Driver is nice, on time, professional. Car is very good, spacious. The only thing I would not like is that they are expensive they Uber... But you are receiving far better services as well. Trust them!

Company is a SCAM. Stay away. They will quote something on the phone and when you go to pay the driver, they'd ask for a completely different rate. Uber is a better choice. Most of these companies seem to do the same thing - I tried car Mobil today and they were no different. Hopefully these guys run out of business soon.

Quick & efficient. Called the day before July 4th for pickup in Brooklyn for my flight at JFK. I confirmed that I could pay with my card in the car when I called the dispatcher. However, when the driver arrived he did not actually have a credit card machine in the car. He kindly offered to stop by an ATM, but at 3:30 in the morning on a way to a flight, that is not what I was hoping to hear. I therefore had to call into the base and provide my card details by phone. I was charged an additional service fee for this.

The driver arrived promptly at the requested time and helped me load my luggage into the car. Safe and comfortable drive - less than 30 min to the airport.

Good service, but I recommend having cash to pay considering not all cars have a credit card option available. They did however text me a picture of the credit card receipt by my request (thanks!)